cart search

Return For Repair Or Replacement


Return for repair:

All the Vident tools in our site we provide one year warranty. 

Once your item damaged after using some time later and need repair, we will provide repair service for you. The repair time is usually about 1 week, but will need more time because of some reason delay.
If it is during warranty time, we will repair it for you with free.
If it is out warranty time, we will charge you some repair fee.

You need use ordinary airmail to send the item back to us, usually, as repair service is for device main unit, after it is repaired well, we will contact you .
If it is during warranty time ,we will send it to you by flat air mail for free.
If it is out warranty time,you need to pay the shipping fee.
If you need it urgently and want us to ship it by Express, you have to add the Express fee .

 

Return for replacement:

First, you need contact our customer service to tell us your problem. What's wrong with the item and what you want us do for you.

Second,When you confirm to return the items to us, please return it according to our return requirements
1. Return product via ordinary airmail,post or EMS,NO UPS,TNT,FEDEX
2. Write order no.on the return package bag. 
3. Ship to the return address our customer service provides.
4. Take some pictures about the return product and return package before you ship it back.
5. Tell us the tracking no.

Thrid, All return for refund or return for exchange all should be done within 30 days.

Four, We need deduct the shipping fee and then exchange the item for you .

Once we get your return item and check it in good condition, we will arrange shippment for you the right item which you want within 2 days.